Appeal a parking charge.
If you believe a Parking Charge Notice was issued incorrectly, you can submit a free appeal. We review every appeal fairly, in line with the British Parking Association's AOS Code of Practice.
How appeals work
Prepare your appeal email
Complete the form below within 28 days of receiving your Notice to Keeper. Include any evidence supporting your case.
We review your case
Our Appeals Manager will review your submission alongside ANPR records, site evidence and tariff rules. We aim to respond within 14 days.
Outcome & next steps
If your appeal is upheld, the charge is cancelled. If rejected, you'll receive a POPLA code allowing you to escalate to the independent adjudication service.
Prepare your appeal email
Complete the details below to prepare an email to appeals@smartpark360.co.uk. You must send it from your email application; completing this form alone does not submit an appeal. Follow the deadline and instructions on your notice.
Not satisfied with our decision?
If we reject your appeal, you will receive a 10-character POPLA verification code. POPLA (Parking on Private Land Appeals) is a free, independent service that will review your case impartially. Visit popla.co.uk for more information.