Motorist services

Appeal a parking charge.

If you believe a Parking Charge Notice was issued incorrectly, you can submit a free appeal. We review every appeal fairly, in line with the British Parking Association's AOS Code of Practice.

How appeals work

1

Submit your appeal

Complete the form below within 28 days of receiving your Notice to Keeper. Include any evidence supporting your case.

2

We review your case

Our Appeals Manager will review your submission alongside ANPR records, site evidence and tariff rules. We aim to respond within 14 days.

3

Outcome & next steps

If your appeal is upheld, the charge is cancelled. If rejected, you'll receive a POPLA code allowing you to escalate to the independent adjudication service.

Submit your appeal

All fields marked * are required. Please include as much supporting detail as possible.

📎 If you have supporting evidence (receipts, photos, confirmations), please email them to appeals@smartpark360.co.uk quoting your PCN reference.

Not satisfied with our decision?

If we reject your appeal, you will receive a 10-character POPLA verification code. POPLA (Parking on Private Land Appeals) is a free, independent service that will review your case impartially. Visit popla.co.uk for more information.