We're committed to providing a fair, professional service. If something has gone wrong, we want to hear about it — so we can put it right and improve for the future.
We aim to handle complaints fairly, transparently and as quickly as possible. We follow the British Parking Association's Code of Practice for all complaint handling.
We will acknowledge your complaint within 3 working days and provide a full response within 14 working days.
If you're not satisfied with our initial response, your complaint will be reviewed by a senior manager. You'll receive a further response within 10 working days.
If you remain unhappy, you can escalate your complaint to the British Parking Association, which oversees our conduct as an AOS member.
If you are contacting us about a specific Parking Charge Notice, please use our appeal process instead.
The British Parking Association can be contacted at britishparking.co.uk. Our AOS membership number is 84258.