Make a complaint.
We're committed to providing a fair, professional service. If something has gone wrong, we want to hear about it — so we can put it right and improve for the future.
Our complaints process
We aim to handle complaints fairly, transparently and as quickly as possible. We follow the British Parking Association's Code of Practice for all complaint handling.
Stage 1 — Initial complaint
We will acknowledge your complaint within 3 working days and provide a full response within 14 working days.
Stage 2 — Escalation
If you're not satisfied with our initial response, your complaint will be reviewed by a senior manager. You'll receive a further response within 10 working days.
Stage 3 — Independent review
If you remain unhappy, you can escalate your complaint to the British Parking Association, which oversees our conduct as an AOS member.
Submit a complaint
If you are contacting us about a specific Parking Charge Notice, please use our appeal process instead.
Contact the BPA
The British Parking Association can be contacted at britishparking.co.uk. Our AOS membership number is 84258.